Privacy Policy
Last updated: 15 October 2026
Khayal Creative ("we", "our", "us") is a digital creative and technology agency. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or engage with our services.
1. Who We Are
Khayal Creative is a digital agency operating remotely across the United Kingdom, Germany, and the MENA region. For any privacy-related questions, you can contact us at info@khayalcreative.com.
2. Information We Collect
We collect the following types of information: - Contact information you provide: name, business name, email address, phone number, social media links. - Project information: details you share about your business and goals when requesting services. - Files you upload: images, videos, or documents you submit through our client portal. - Technical information: IP address, browser type, and a device fingerprint (for security and fraud prevention). - Communication data: messages sent through our chat feature or contact forms.
3. How We Use Your Information
We use your information to: - Provide, deliver, and improve our services. - Communicate with you about your project, enquiries, or our services. - Send payment links, invoices, and project updates. - Prevent fraud and ensure security of our systems. - Comply with legal obligations. - Send marketing communications (only if you have explicitly consented).
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA) or the United Kingdom, we process your data based on: - Contractual necessity: to deliver the services you requested. - Legitimate interest: to protect our systems and improve our services. - Consent: for marketing communications only. - Legal obligation: when required by law.
5. Who We Share Your Information With
We use trusted third-party services (processors) to operate our business: - Supabase - database and secure file storage. - Vercel - website hosting. - Resend - transactional email delivery. - Stripe - payment processing (when applicable). - Google Workspace - business email. We do not sell your personal information to anyone.
6. Data Retention
We keep your personal information only as long as needed: - Active client projects: for the duration of the project plus 2 years. - Enquiries that do not convert: up to 12 months. - Financial records: 6 years (as required by UK tax law).
7. Your Rights
You have the right to: - Access the personal data we hold about you. - Request corrections to inaccurate data. - Request deletion of your data. - Object to or restrict processing. - Withdraw consent for marketing at any time. - File a complaint with your local data protection authority. To exercise any of these rights, contact us at info@khayalcreative.com.
8. Cookies
We use strictly necessary cookies for: - Authentication (keeping you logged in). - Security and fraud prevention. We do not use advertising cookies or third-party tracking cookies. We use privacy-friendly analytics that do not track individual users.
9. Security
We take security seriously. Your data is protected using: - Encrypted connections (HTTPS). - Row-Level Security on our database. - Rate limiting and CSRF protection. - Session management and device fingerprinting. - Regular security reviews.
10. International Data Transfers
Your data may be stored or processed on servers located in the European Union, the United Kingdom, and the United States. We choose our service providers carefully to ensure they comply with applicable data protection laws.
11. Children
Our services are intended for businesses and are not directed at individuals under the age of 16. We do not knowingly collect data from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our services means you accept the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us at: Email: info@khayalcreative.com We aim to respond within 5 business days.
For questions about this policy, contact us at info@khayalcreative.com